# How to: Check Capacity Availability for a Walk-Up Booking

<p class="callout danger">To see correct information on the Availability Screen, please find a guide here: [How to: Setup your Ava... | BookStack](https://bookstack.pbr.org.au/books/booking-management/page/how-to-setup-your-availability-screen)  
  
OR ask for your team or the IT Team to assist. </p>

  
First you will need to be familiar with the Product Codes used within CustomLinc.   
  
We have two types of journeys:

- - Single Journeys e.g. Belgrave to Lakeside OR Lakeside to Belgrave
    - Return Journeys e.g. Belgrave to Lakeside to Belgrave  
          
        These are our location codes.
    - B = Belgrave
    - M = Menzies
    - N = Nobelius Packing Shed
    - L = Lakeside
    - G = Gembrook   
          
        Our Product Codes work as **Departure Time - Depart Location - Arrival Location - Departure Time - Depart Location - Arrival Location**
        
          
        For example, a 10AM Belgrave to Lakeside Return is 1000-B-L-1225-L-B  
        A 10am Belgrave to Lakeside Single is 1000-B-L
        
        [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/cgVimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/cgVimage.png)

1. Select Sightseeing &gt; Availability. It should default to current date, but you can adjust the dates in the top left if needed.  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/9Cdimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/9Cdimage.png)
2. Confirm which product you are after.   
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/8piimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/8piimage.png)
3. Your focus will be mainly on the second number. i.e. 23/27 on the return prodct means there is 23 bookings, and 27 available tickets.   
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/ss1image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/ss1image.png)