# Booking Management Guides for creating bookings in CustomLinc. # Strategic Partnerships Grant ## Overview This guide explains how to create a booking in CustomLinc for the **Strategic Partnerships Grant (SPG)** program. Selecting the correct agent ensures the Source and Promotion Code are automatically assigned. ## Steps 1. In CustomLinc, click **Add** and select **Create Standard Booking**. 2. Select the relevant **product**. 3. Enter the required **booking details**. 4. In the agent field, select **(SPG) Strategic Partnerships Grant**. 5. Enter the number of **fares** required. 6. Click **Update**. 7. Confirm that the **Source** and **Promotion Code** have been automatically assigned. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-05/scaled-1680-/HP2image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-05/HP2image.png) ## Important Notes - The Source and Promotion Code are assigned automatically when the **(SPG) Strategic Partnerships Grant** agent is selected — do not enter these manually. - If the Source or Promotion Code are not populated after clicking Update, verify the correct agent has been selected before proceeding. # Booking Office # How to: Check-in a Booking 1. Click **Search**. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/2Hfimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/2Hfimage.png) 2. Ask customer for the **Booking Reference Number,** OR **scan the barcode** provided on booking reference. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/ix1image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/ix1image.png) 3. Confirm **Party Name & Fare details** (Adult, Children etc). And click **Print Ticket.** [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/82Fimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/82Fimage.png) # How to: Manually Search for a Booking on a Specific Service

In this example we will be looking for a booking on the 10:00am Belgrave to Lakeside on the 24th of July.

1. Go to **Sightseeing** > **Manifests**, **set your date** on the top left, then click the **LEG** that you would like to search. These will be in Black font (arrow). [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/2eximage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/2eximage.png) 2. Find the booking by **Party Name & product.** In the Belgrave - Lakeside leg you will see all customers travelling on this section, including Belgrave to Lakeside Single journeys, as well as Return products. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/a65image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/a65image.png) 3. Double click on booking to open [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/boKimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/boKimage.png) # How to: Check Capacity Availability for a Walk-Up Booking

To see correct information on the Availability Screen, please find a guide here: [How to: Setup your Ava... | BookStack](https://bookstack.pbr.org.au/books/booking-management/page/how-to-setup-your-availability-screen) OR ask for your team or the IT Team to assist.

First you will need to be familiar with the Product Codes used within CustomLinc. We have two types of journeys: - - Single Journeys e.g. Belgrave to Lakeside OR Lakeside to Belgrave - Return Journeys e.g. Belgrave to Lakeside to Belgrave These are our location codes. - B = Belgrave - M = Menzies - N = Nobelius Packing Shed - L = Lakeside - G = Gembrook Our Product Codes work as **Departure Time - Depart Location - Arrival Location - Departure Time - Depart Location - Arrival Location** For example, a 10AM Belgrave to Lakeside Return is 1000-B-L-1225-L-B A 10am Belgrave to Lakeside Single is 1000-B-L [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/cgVimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/cgVimage.png) 1. Select Sightseeing > Availability. It should default to current date, but you can adjust the dates in the top left if needed. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/9Cdimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/9Cdimage.png) 2. Confirm which product you are after. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/8piimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/8piimage.png) 3. Your focus will be mainly on the second number. i.e. 23/27 on the return prodct means there is 23 bookings, and 27 available tickets. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/ss1image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/ss1image.png) # How to: Setup your Availability Screen 1. Go to **Sightseeing** > **Availability**. Click **Preferences** [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/gLfimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/gLfimage.png) 2. Set Your Display to **ALL.** And make sure all the "Show" boxes are **Deselected**. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/BaUimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/BaUimage.png) 3. Your availability table should now show the Manifest and all attached products underneath. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/kyVimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/kyVimage.png) 4. Right click on a **product** availability **Cell**. Go to **Show** > Left click **Pax/Seats Available** [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/scaled-1680-/9ryimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2026-06/9ryimage.png) 5. You're now Setup.