How to: Create a New Agent in CustomLinc  Go to Contacts > Add Contact (+) > Click Organisation Fill in the Name & any other relevant data on the left side - A code is required but is not used unless they are on account. We would recommend doing some sort of Business initials like PBR or PBRB for example. > Hit Apply You will fill in Business Address and Contact Email in step 5. Select "Agent" > Click Okay Select Apply, and close the windows to get back into the contact page You should see the user on the left-hand side - double click and fill in contact details such as address and email contact.    Apply & close this window > Double Click "Agent" in the contact type tab.   Go to the contracts area> Right click the grey space > Click Add Fill in details: Booking Between - Usually set day after request to prevent any issues with any bookings made that day; Travelling between Usually set day after request to prevent any issues with any bookings made that day ; Agent type is the payment process the agent uses (Invoice or Prepaid); Price schedule is their commission rate.  If an end date is put into this field the contract will be removed after that date.  If the Agent is a school, you also need to go to Booking Defaults > Booking Source and set it to School.  Finally go to brands and make sure Puffing Billy is ticked for the agent. > click Apply then close.